Technical Field Service Specialist – Aerial Lifts

Job Summary

RBG Inc. is seeking a skilled and motivated Technical Field Service Specialist – Aerial Lifts to support our rapidly expanding DINOlift and HYRAX product lines. This hybrid role includes shop-based work, road travel, and air travel, providing a dynamic mix of diagnostics, repairs, customer support, and product expertise.

As a Technical Field Service Specialist, you will troubleshoot, diagnose, and repair advanced aerial lift systems with a focus on electrical, electronic, and control-system components. You will support both field customers and our in‑house service department, perform technical evaluations, and assist with commissioning and inspecting equipment.

Required Experience

Candidates must have:

• Ability to read and understand electrical and hydraulic schematics
• Strong troubleshooting ability using diagrams, diagnostic tools, and testing procedures
• Hands‑on skill to perform equipment repairs in both field and shop environments
• Ability to communicate effectively with internal staff, technicians, and service personnel

Required Skills & Qualifications

Technical Skills

• Electrical troubleshooting (DC circuits, sensors, relays, controllers, CANbus, etc.)
• Ability to interpret wiring diagrams, hydraulic schematics, and service manuals
• Basic-to-intermediate understanding of mechanical and hydraulic systems
• Experience using diagnostic tools, multimeters, and electronic equipment
• Competence with hand and power tools
• Computer literacy for diagnostics, service reporting, and software-related tasks

Professional Skills

• Strong analytical and problem‑solving abilities
• Willingness to travel by road and air as required
• Professional communication with customers and internal staff
• Ability to work independently, prioritize tasks, and stay organized
• Positive attitude, adaptability, and willingness to grow expertise

Other Requirements

• Valid driver’s license
• Ability to lift and handle parts, tools, and components
• Must supply basic hand tools (company provides major equipment)

Job Responsibilities

Technical & Diagnostic Work

• Diagnose and repair electrical, hydraulic, and mechanical issues on DINOlift and HYRAX aerial lifts
• Conduct system testing, sensor checks, and control-system troubleshooting
• Perform preventive maintenance, adjustments, and component replacements
• Use schematics, manuals, and diagnostic tools to support accurate repairs

Field Support & Travel

• Travel to customer sites for technical service, inspections, and troubleshooting
• Travel by air for remote customer support or specialized service work
• Communicate repair needs, findings, and recommendations to the service manager and internal technicians

Shop Responsibilities

• Perform in‑house repairs, testing, and equipment setup
• Support pre-delivery inspections and commissioning of new units
• Assist the service team with complex technical issues and documentation

Long-Term Growth

• Develop expertise in DINOlift and HYRAX electrical and control systems
• Become an internal resource for troubleshooting and product knowledge

Job Type

• Full‑time
• Combination of shop work, road travel, and air travel

Pay & Benefits

$30-38 per hour, based on experience.

• 401(k)
• 401(k) matching
• Health insurance
• Vision insurance
• Life insurance
• Paid Time Off
• Paid Holidays

About Us

RBG Inc. is a premier provider of custom bucket trucks and aerial lifts serving New England since 1994. We manufacture custom Dur‑A‑Lift bucket trucks, fiber optic splicers, cranes, digger derricks, and other truck‑mounted equipment. RBG Inc. is the East Coast distributor of DINOlift Aerial Work Platforms and, beginning in late 2025, offers HYRAX Aerial Lifts sales and service throughout the Northeast.

We provide inspections, dielectric testing, diagnostics, repairs, remounts, and advanced hydraulic services both in‑house and on the road. As our product lines grow, we’re excited to add highly capable specialists who want to grow with us.

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