How It Works
Building a truck with RBG Inc. is an easy process. Summarize what we just learned.
Reach Out
Give us a call and we'll connect you with a specialized Truck Sales Executive
Build Your Quote
You will work with the Sales Executive to specify features, layout, chassis, payload, and options. The written proposal and pricing will be provided for review and confirmation
Reserve Your Build Slot - Initial Deposit
Upon approval of your quote, a 25% non-refundable deposit is required to secure your build slot and start the engineering process. The deposit secures your place in the queue and enables drawing preparation
Build Drawings & Review
Once you have made your initial deposit, the full build drawings and the specification sheet will be provided for your review. This is a time to request any adjustments you may need.
Adjustment Pricing Changes
If adjustments are requested, RBG Inc. will issue updated drawings and revised pricing. Before proceeding, any change orders and pricing changes will need to be confirmed by the customer
Build Start - Second Deposit
The start date for your build will be confirmed. This is typically 8 weeks from the confirmed start notice. At this time, a second installment of 25% is required to lock in that dat3e for a guaranteed start
Production Updates
Our Truck Sales Executives at RBG Inc. will provide regular updates on production from start to finish
Build Walk Around - Your Final Review
Prior to final assembly, you will join our team in performing a walk-around of your unit to confirm placements and any remaining additions or changes. This is your final opportunity to request changes. If final changes are made at this stage, you will be required to confirm and sign off on any pricing changes at this time.
Delivery - Final Payment
Upon completion of your build, the remaining balance is due per the contract terms. Once paid in full, delivery/pick-up will be scheduled through your Truck Sales Executive
Training at Delivery
At delivery, our RBG Inc. staff will provide full training to your team on hand, for the vehicle systems, equipment, and safe operation
TERMS AND CONDITIONS
INITIAL DEPOSIT – NON-REFUNDABLE
The 25% initial deposit is non‑refundable except where required by law.
CANCELLATIONS
4 Weeks Prior to Start Date:
RBG Inc. will retain the non-refundable initial deposit on any unit cancelled with more than 4 weeks notice prior to the scheduled build start.
Any parts already purchased by RBG Inc. for this build will be returned to the vendor. You may be responsible for any restocking/return fees and/or non-recoverable expenses incurred by RBG Inc.
Within 4 Weeks of Build Start or During Build Process:
RBG Inc. reserves the right to retain any deposits made to this point. Additionally, any parts expenses and/or non-recoverable expenses incurred already by RBG Inc. for this build must be reimbursed by the customer. RBG Inc. also reserves the right to invoice the customer for work performed prior to notice of cancellation.
RBG Inc. Initiated Cancellation
In the event RBG Inc. cancels the build, a full refund of amounts paid, including the initial deposit, will be issued. If RBG Inc. cancels the build due to breach of contract and/or failure to pay by the customer, no refunds will be provided.
ACCEPTED PAYMENT METHODS
ACH/wire transfer, company check, credit card (card processing fees may apply)
Final Payments should be made via ACH/wire transfer or company check.
Please note, final payments received by check will require a 5-business day processing time before delivery can be scheduled.
FAILURE TO MAKE PAYMENTS/NON-PERFORMANCE
If payments are not received per contract, RBG Inc. may pause work, delay delivery, and/or cancel the build. Additional storage, restart, or cancellation fees may apply.
RBG Inc. is not responsible for delays caused by the customer’s failure to pay.
MISCELLANEOUS
Deposit amounts, timing, and refund/change-order rules are defined in the written contract.
Timelines subject to parts availability and force majeure; RBG Inc. will communicate changes as promptly as practical.